On this page you can at your own convenience, book a warranty collection and arrange to have your sewing machine collected, checked and returned to your door.. at a day to suit you and within a 1 hour time window.
Three simple steps
FIRST - Book a collection date from the address you provide at checkout. (It is not possible to collect/return on Sat and Sun)
SECOND - Tell us the fault or issue you have with your sewing machine.
THIRD - Add to Cart, and pay for the collection and return of your sewing machine.
We are specialists in our field and have gained a vast knowledge of the faults sewing machines develop. Our knowledge helps us identify specific sewing machine problems quickly, which enables us to action our team of sewing machine engineers to identify a warranty issue and carry out the adjustments as needed.
Our engineers have been trained by SINGER.
HOW DOES WARRANTY COLLECTION / RETURN WORK
- Use this page to book a collection day. Please pack machine securely in its original packaging and give us 48 hours notice of collection day (Saturday and Sunday not included).
- Once we receive your sewing machine into our workshop, we inspect it for a warranty issue.
- For genuine warranty issues that fall within our T&C guidelines the cost of this warranty collection/return service will be refunded.
- We will adjust/repair & test your machine and call you to arrange a return day.
NOTE: In shopping cart please select the zero price shipping option. eg. £0.00
Full terms and conditions
We would ask that you pop a note in with the machine to explain what the fault is and also a sewn sample of fabric showing the stitching problem.
Please also send the foot control and power lead, a bobbin case and spool with the machine. In the case of an embroidery machine where the problem is with the embroidery side of the machine, we would also need the embroidery unit and hoops. These are required to allow us to fully test before return. DO WE REQUIRE ALL ACCESSORIES INCLUDED.
Our usual repair turnaround is between 7 days after receiving the machine into our workshop, dependent on parts availability.
We are not asking you to pay for a warranty repair. The charge is for collection and return transportation to your door. If your machine is under 6 months old and the issue is a genuine warranty fault and falls within our T&C, this transportation amount will be refunded.
If you have not allowed a minimum 48 hours for us to book your collection we will inform you as soon as possible for another convenient date for collection.
If we arrange collection and you are unavailable for the collection or you do not allow the courier to collect as agreed, you will be charged to rebook the collection.
If you have booked a collection and wish to cancel you must inform us 2 working days by phone before the intended collection date, this it to allow us enough time to cancel the request with the courier company being used so that no charge is paid. If you don't notify us 2 working days before collection we can still cancel the collection request but it will be to late to cancel this with the courier company and it will be charged a minimum charge of £11.
It is very important that the sewing machine is packed securely for transport by the carrier to prevent any damage in transit. It is your responsibility to ensure the machine is packed enough to provide adequate protection while in transit. If we arrange either a collection or return, we are unable to insure the machine during transportation unless it has been packed sufficiently in its original box and packaging.
Please see below for a good example of how to pack your machine for transit if you no longer have the original box and packing. If your machine is delivered to us and on initial inspection is deemed by us to be insufficiently packed and it has received damaged in transit as a result of poor packing, neither ourselves and/or the courier used for the collection can be held responsible and we will be unable to claim for any damages, this may also increase the cost of repair and in the worst case scenario may damage your machine beyond repair. So we ask you please to ensure you take sufficient time and care to package your machine securely for its journey.
Warranty collection/return is only available to customers within UK mainland.
FREE deliveries on all sewing machines within the UK mainland excludes highland, Islands and weekends.
Under £30 - delivery starts at 0.99p (weight/size dependent)
Over £30 - delivery is free in UK mainland
We use Royal Mail post for all small/med packages which are sent out same day where possible if ordered before 1 pm.
Usual delivery timescale 2-4 days. (7-14 days Airmail outside the UK)
Larger Items: Sewing machines, overlockers.
Free UK main area next working day insured delivery.
We use DPD, UPS, UK Mail and Parcel Force with pick-ups twice a day. UK next working day delivery for large items which are usually shipped the same day where possible if ordered before 1pm.
- We can deliver on Saturday or Sundays as well as any week day.
- With a 15 minute time window.
This is an update for all of our customers during the Covid-19 lockdown.
While our websites are still online and accepting orders, both ourselves and our suppliers are operating with reduced numbers of staff.
This is to allow for social distancing measures to keep our staff as safe as possible. We are working extremely hard to ensure that all of our customer's orders are dispatched as soon as possible.
Please be aware that delays in shipping may happen during this uncertain time.
While courier companies are making every effort to deliver within a standard operating time frame, this is not always possible.
Should you need to contact us, please consider using our online contact form. Please remember we are working tirelessly to provide you with an ongoing service during this pandemic. Thank you for your continued support and patience. Stay safe.
There could be delays caused due to circumstances beyond our control but we will do what we can to limit these and ensure you get your order as quickly as possible.
Non standard & further detailed delivery information can be found here. All delivery time-scales are given as a guide only.