Very impressed with the service I received, I emailed for a replacement stitch finger for my overlocker as it wasn’t on the website. I got an email back very quickly to say that they could order, although originally I was given a date of 2/3 weeks it came within 1, excellent customer service and will definitely use again.
Have been looking for a darning plate for my sewing machine for ages. As I couldn’t find one on the website I phoned the customer services department spoke to a very helpful gentleman called James who said that I could request it as a special order that would be dealt with as soon as possible. Very pleased with the service from start to finish and although I was told it could take up to 10 days I received it within the week.
They knew the exact part that I needed, ordered it on a special delivery as not a stock item and arrived within 2 weeks. Wonderful service
Very helpful in advising me what I needed. Even though I had a special order it was handled efficiently. Definitely pleased with the overall service.
Ordered a special order part. Staff were very helpful from start to finish. Arrived promptly within time scale indicated. Would use again
Very good service, it’s like having a brand new machine. I realise now it was desperate for a service. I would say expect to be without your machine for about two weeks. It takes a couple of days to arrange collection and delivery. Nothing happens over the weekend. Really pleased with the end result, great to have my machine back!
ordered a special item and was very pleased with how good the service was. delivery was good and the item perfect - thankyou
Order sourced and dispatched very quickly. Staff very helpful and polite
Brilliant service, I was kept informed all the way of when the item was sent etc
Needed replacement screws for needle plate. David was very helpful in providing information and guidance on placing a special order.
Items arrived very promptly.
FREE deliveries on all sewing machines within the UK mainland excludes highland, Islands and weekends.
Under £30 - delivery starts at 0.99p (weight/size dependent)
Over £30 - delivery is free in UK mainland
We use Royal Mail post for all small/med packages which are sent out same day where possible if ordered before 1 pm.
Usual delivery timescale 2-4 days. (7-14 days Airmail outside the UK)
Larger Items: Sewing machines, overlockers.
Free UK main area next working day insured delivery.
We use DPD, UPS, UK Mail and Parcel Force with pick-ups twice a day. UK next working day delivery for large items which are usually shipped the same day where possible if ordered before 1pm.
- We can deliver on Saturday or Sundays as well as any week day.
- With a 15 minute time window.
This is an update for all of our customers during the Covid-19 lockdown.
While our websites are still online and accepting orders, both ourselves and our suppliers are operating with reduced numbers of staff.
This is to allow for social distancing measures to keep our staff as safe as possible. We are working extremely hard to ensure that all of our customer's orders are dispatched as soon as possible.
Please be aware that delays in shipping may happen during this uncertain time.
While courier companies are making every effort to deliver within a standard operating time frame, this is not always possible.
Should you need to contact us, please consider using our online contact form. Please remember we are working tirelessly to provide you with an ongoing service during this pandemic. Thank you for your continued support and patience. Stay safe.
There could be delays caused due to circumstances beyond our control but we will do what we can to limit these and ensure you get your order as quickly as possible.
Non standard & further detailed delivery information can be found here. All delivery time-scales are given as a guide only.