Cancellation & Returns
Under the United Kingdom’s distance selling regulations you have the right to cancel the contract. In order to cancel the contract you must..... Inform us of your intent to return the goods within seven working days of the date that the goods are delivered and must return them at your expense in the condition that they were supplied, complete and in 'as new' condition e.g if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging in any way. (A charge may be made to bring the item back to as new condition). Goods should be returned with the original box, packing and all accessories. Any FREE gifts received with the product must also be returned intact.
30 Day Returns
In the case of returns after seven days, we will happily accept the return of your purchase up to 30 days, however your refund may be subject to a restocking fee and any costs relating to shortage of contents, damage and bringing the product back to the condition when it was supplied. You must inform us if you intend to return an item.
We strongly recommend, when you return the product at your expense, you use a recorded and insured delivery service as we regret we cannot be held responsible for goods lost or damaged in transit or any return costs.
Sorry but we are unable to refund on downloadable electronic format products, software that have been opened or parts that have been fitted also books if the packaging is opened.
You must inform us if you intend to return an item and return parcel to: Returns Dept at our full address.
For items being returned under warranty see Warranty & Guarantee Information.